Put AI Voice to Work Across Your Order Journey
From confirming an order before dispatch to following up on a failed delivery, customer conversations can influence what happens next. Quickshift's AI voice-calling capabilities help automate these interactions, capture customer responses and move orders forward without relying on manual calls for every interaction.
Whether you're verifying an order or resolving an unanswered NDR, AI voice calls give customers a way to respond and your team a clearer picture of what needs to happen next.
Failed Deliveries Should Not Wait in a Calling Queue
A WhatsApp message can go unanswered. A support agent may be busy. Meanwhile, the shipment is still waiting for a decision. AI voice calls pick up the next step automatically, so unresolved cases do not sit untouched.
Your team can only make so many NDR calls in a day. When failed deliveries pile up, so does the follow-up queue.
If a customer misses the WhatsApp message, the shipment can sit unresolved until someone steps in and follows up.
When agents log call results by hand, details can end up scattered across notes or spreadsheets, making each NDR harder to track.
AI NDR Voice Calls: Follow Up When WhatsApp Doesn't Get a Response
A failed delivery often needs a decision from the customer. But a WhatsApp message can go unanswered, and manual calling capacity is limited. Quickshift AI NDR Voice Calls automatically follow up when a customer doesn't respond to the WhatsApp NDR message within the response window.
Initiate a voice follow-up for unresolved NDR cases without requiring an agent to place each call manually.
Let customers respond conversationally instead of navigating a rigid IVR menu.
Record the customer's request to reschedule delivery, correct the address, or cancel.
Write the call outcome back to the relevant order record, keeping the result available to the team.
Quickshift NDR Automation for Each Case at Every Step
The customer first receives the WhatsApp NDR message. If there is no response, the voice call follows. Every step stays connected to the same case.
Merging Your System with Quickshift NDR Software
One NDR case moves from message to call to resolution without your team having to move it between tools. AI NDR Voice Calls work downstream of QS Max and Post-Ship.
Returns are received and inspected at the same facility. Custom packaging happens at the same pack station as every other order.
WhatsApp message reaches the customer first.
No response triggers the voice follow-up.
The final outcome is written back to the order.
AI Converse: Verify Before the Order Ships
An order can be placed without every detail being correct. AI Converse lets Quickshift initiate a conversation with the customer to confirm the order and verify delivery information before dispatch.
Reach out to customers to check that they want to proceed with the order.
Ask customers to confirm their address details before the shipment leaves the warehouse.
Record the customer's response so the relevant information is available to the team.
The aim is to identify incorrect or unconfirmed details earlier in the order journey, rather than discovering a problem when delivery is attempted.
Better NDR Follow-up for High Order Volumes
Quickshift’s fast automated delivery retry for failed deliveries keeps customers of these brands happy and re-visiting.
FAQs About Non-delivery Report Automation
Straight answers on the channel, setup, data, pricing and support.
Does this replace QS Max?
No. AI Voice Calling complements QS Max by automating NDR calls through voice AI, while QS Max continues to support WhatsApp-based communication and other messaging workflows.
What happens if the customer still does not answer?
The case remains marked as unresolved in the order system. It does not disappear simply because the call was unanswered.
How soon is the call placed?
The AI voice call is triggered automatically once an order is identified as NDR, subject to the configured workflow and system processing time.
Stop Letting Failed Deliveries Wait for a Callback
Give unanswered NDRs a follow-up with Quickshift NDR automation. Our AI NDR calls can handle unresponsive customers and massive NDR volumes, fitting alongside QS Max.