Keep Your Customers Updated and Orders Flowing
QS Max merges WhatsApp order communication into your existing shipping workflow, helping you keep customers informed.
Automated WhatsApp at every order stage
Customers reschedule failed deliveries themselves
Branded messages, not a generic carrier text
Runs off order data you already have
support tickets
NDR resolution
Stop Making Customers Chase Their Orders
Your team already has the order and shipment updates. QS Max puts those updates in front of customers on WhatsApp, so fewer routine questions end up with your support team.
Customers may know their order was placed, but not what happens next. QS Max keeps them updated as the order moves through fulfillment and delivery.
A failed delivery can mean another call, another follow-up, and another chance of RTO. QS Max sends the customer an NDR message with options to act.
Sending customers to a carrier's tracking page can take them away from your brand experience. QS Max keeps order communication on WhatsApp, under your brand.
Every Order Gets Its Own WhatsApp Conversation
QS Max proactively sends key updates via WhatsApp, reducing customer questions and support dependency.
Order Confirmation & Address Edit
Give customers a chance to check their delivery details soon after placing an order. If something needs changing, they can take action through WhatsApp.
Packed and Shipped Updates
Once an order is ready to leave, customers can receive a message with shipment information and tracking details.
Delivery Confirmation with Feedback
Close the order journey with a delivery update and give customers an easy way to respond while the experience is still fresh.
Automated NDR & Rescheduling
If a delivery attempt fails, we can send an NDR message with options like rescheduling or cancellation. To which, your customers can respond without waiting on extra support.
RTO and Delay Alerts
When an order is delayed or heading back to origin, customers receive an update instead of being left to figure out what happened.
WhatsApp Order Notifications Keeping Them in the Loop
Customers get useful updates on WhatsApp as their order moves through the delivery process. Each message comes from your brand and gives them a clear next step when action is needed.
Order confirmation with address edit
Automatic shipment updates
NDR reschedule or cancel
Your brand stays visible
No app or account needed
How to Keep the Conversation Going with QS Max
Your customer places an order through your existing sales channel. The order enters the usual workflow.
QS Max sends relevant messages as the order moves through fulfillment and shipping.
Depending on the event, customers can confirm an address,edit an address, reschedule a delivery, cancel after an NDR, or check their shipment status.
The customer receives confirmation when the order is delivered, keeping the post-purchase experience connected from start to finish.
No Logistics Chasing and Delivery Surprises
From growing order volumes to complex delivery operations, these brands used QS MAX to bring fulfillment, shipping, and day-to-day logistics into a more manageable setup.
The questions brands ask us first.
Straight answers on the channel, setup, data, pricing and support.
Can QS Max help reduce customer support queries?
Your customers will barely need to contact your customer care when you use QS MAX, which shares order status, delivery updates, and options for common issues such as failed deliveries with them.
How does QS Max help reduce RTO losses?
QS Max can reach customers when an order needs attention, for instance, after a failed delivery attempt. Customers can receive NDR messages and options to reschedule or cancel, which can help prevent avoidable RTOs.
Can customers track orders through WhatsApp?
Yes. Quickshift states that QS Max enables customers to track their purchase journey through WhatsApp-based communication.
Can customers change their delivery address?
QS Max supports address confirmation and customer-facing address actions through WhatsApp, helping resolve incorrect delivery details earlier in the order journey.
Does the customer need to install an app?
No separate customer app is required for the WhatsApp communication experience.
What types of messages can QS Max send?
QS Max supports communication around order confirmation, address confirmation, NDRs, returns, shipment progress, delivery, and related order events.
Does QS Max work with existing order data?
Yes. Quickshift describes QS Max as working with order processing and shipment information already available within its logistics ecosystem.
Can QS Max automate WhatsApp order notifications?
Yes. QS Max can automate WhatsApp messages based on order and shipment events, so customers receive relevant updates without your team sending them manually.
Can customers reschedule a failed delivery through WhatsApp?
Yes. After an unsuccessful delivery attempt, customers can receive an NDR message with an option to reschedule the delivery through WhatsApp.
Does QS Max support branded WhatsApp messages?
Yes. Customers receive communication from the brand, helping keep the post-purchase experience consistent instead of relying on generic carrier messages.
One WhatsApp Thread, Fewer “Where is my order?” Calls
Your customer should not have to chase an order update. QS Max puts the right information on WhatsApp as the order moves, while giving customers a way to act when something goes wrong.
Turn routine shipping updates into useful customer conversations.